Customer Portal — 24/7 Self-Service For Your Customers | CtrlTrade®
CUSTOMER PORTAL

Give Customers 24/7 Access

A branded self-service portal where your customers can accept quotes, pay invoices, track jobs, and leave reviews — without calling your office.

Included with every account

Portal Features

Everything your customers need, in one place — branded to your business.

Quote Approval

Customers receive quotes by email, review line items, and approve with a digital signature — from any device.

Invoice Payments

Customers pay invoices online via Stripe. Card payments, bank transfer, or deposit links on quote acceptance.

Job Tracking

Live job status updates from assignment through to completion. Customers always know what's happening.

Messaging

Two-way messaging between customer and your team — all logged against the job record in the CRM.

Reviews

Request reviews after job completion. Responses visible to your team in the CRM.

Notifications

Email notifications when quotes are ready, jobs are scheduled, and invoices are raised.

Referrals

Customers can refer friends and businesses directly from the portal — with a unique referral link.

Secure Access

Magic link login — no passwords for customers. Secure, tenanted, and branded to your business.

The Customer Journey

From quote to paid invoice, your customers have full visibility — reducing calls to your office and speeding up payments.

01
Quote received by email
Customer clicks the secure link in the email
02
Reviews quote online
Line items, photos, and terms visible on mobile
03
Signs and pays deposit
Digital signature + card payment in one step
04
Tracks job progress
Live status updates from your team
05
Receives and pays invoice
Invoice arrives by email, paid online in seconds
Customer Portal
Smith Plumbing Co.
Quote #Q-0842
Awaiting Approval
£2,450.00
Job #J-0412
In Progress
Boiler replacement — 14 Elm Street
Engineer on site today

Branded To Your Business

Your logo, your colours, your domain. Customers never know it's CtrlTrade — they just see your brand.

Custom Logo
Your logo appears on all portal pages and emails
Brand Colours
Portal matches your website and brand identity
Custom Domain
Run the portal on your own domain (white-label plans)

Included With Every Account

The Customer Portal is included as standard — no extra cost.