Features — CRM, EPOS, Compliance & More For Trade Businesses | CtrlTrade®
FEATURES

Full Arsenal

Every tool you need to run a trade business — CRM, EPOS, compliance, fleet, invoicing, AI, and more. No modular pricing traps.

CRM & Operations

Lead Management

Capture, score, assign, and track leads from all sources. Convert to quotes and jobs with one click.

Quote Engine

Build professional quotes with line items, labour, materials, and VAT. Digital e-signature and deposit collection.

Job Management

End-to-end job tracking. Assign engineers, capture compliance data, and complete sign-off from the field app.

Scheduling & Dispatch

Drag-and-drop dispatch board with engineer availability, skill-based assignment, and route optimisation.

Customer Management

Full customer CRM with contact history, job history, quotes, invoices, trade accounts, and portal access.

Reporting & Analytics

Revenue, job profitability, lead ROI, engineer performance, aged debtors, and customer lifetime value reports.

Finance & Invoicing

Invoicing

Auto-generate invoices from completed jobs. Send by email, collect payment via Stripe or the customer portal.

Online Payments

Accept card payments for deposits and invoices via the customer portal. Stripe-powered, fully branded.

Automated Chasing

Set up automated payment reminders. Reduce overdue invoices without manual chasing.

Xero & QuickBooks

Push invoices and payments to Xero or QuickBooks automatically. Keep your accounts in sync.

Field & Compliance

Fleet Management

Track vehicle locations, log MOT and service dates, record mileage, and manage fuel costs.

Compliance & RAMS

Built-in RAMS, risk assessments, method statements, and certification tracking with automated expiry alerts.

Timesheets

Engineers log hours from the mobile app. Timesheet reports export for payroll.

Certifications

Store engineer certificates and qualifications. Auto-alert before expiry.

EPOS & Stock

CtrlTradePos® Till

Touchscreen EPOS for trade counters. Barcode scanning, cash/card/account payment, receipt printing.

Stock Management

Real-time stock levels, low-stock alerts, stocktake tools, and goods in/out tracking.

Supplier Orders

Raise and manage purchase orders. Auto-reorder below minimum stock levels.

Trade Accounts

Bill customers to trade accounts. Set credit limits, view statements, and collect balances.

AI & Automation

CtrlAI® Quotes

AI-assisted quote creation. Describe the job and get a structured quote with suggested line items.

CtrlAI® Dispatch

AI-powered engineer assignment based on skills, location, and availability.

Automation Rules

Trigger-based automations: auto-assign jobs, send reminders, escalate payments, notify customers.

CtrlVoice® VoIP

Integrated phone system with call recording, SMS, and WhatsApp — all logged to the customer record.

Everything In One Platform

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